James Tirecraft is looking for an experienced, organized and customer-focused Tire Sales & Operations Coordinator to join our team in Kelowna.

This position is primarily focused on tire sales and tire-shop operations across Passenger, Light Truck, Commercial, Agricultural, OTR, Industrial and Specialty tire applications , while also providing support to our Heavy-Duty and Automotive Service departments.

We're looking for someone who enjoys dealing with customers, knows how to keep a busy day organized, is comfortable selling, and can take ownership of getting things done.

What You'll Be Doing
Your day-to-day responsibilities will include:

Assisting customers with passenger, light-truck, commercial, agricultural, OTR and specialty tire and wheel requirements

Answering incoming sales and service calls and assisting walk-in customers

Recommending tires and wheels based on application, operating conditions, load requirements and customer budget

Preparing estimates and work orders and explaining pricing, product options and expected completion times

Scheduling tire appointments and helping coordinate the daily workflow of the tire shop

Coordinating on-site, agricultural, OTR, commercial and emergency tire service calls

Following up on tire quotes, sales opportunities and existing customers

Assisting with commercial and fleet customer relationships and fleet tire inspections

Ordering tires and wheels and helping maintain appropriate inventory levels

Processing tire returns, supplier credits and warranty claims

Processing and following up on national-account transactions

Supporting our Heavy-Duty and Automotive Service Advisor

Communicating with technicians, customers and management throughout the day

Processing completed work orders and customer payments





Assisting with general administrative duties as required

The position has significant responsibility for coordinating tire-shop workflow, including scheduling work, preparing complete work orders, communicating job requirements to technicians and keeping customers updated as work progresses.

Saturday Responsibility
This position works Tuesday through Saturday.

On Saturdays, you will be the primary Service Advisor and front-counter contact for our Tire, Heavy-Duty and Automotive departments.

You'll be responsible for helping coordinate the day's work, assisting customers, communicating with technicians, preparing estimates and work orders, obtaining customer approvals, processing completed jobs and handling the general operation of the front counter.

What We're Looking For
Experience in one or more of the following areas would be a strong fit:

Tire sales or tire service

Automotive or Heavy-Duty service advising

Automotive or Heavy-Duty parts

Commercial/fleet service

Automotive-related sales or customer service

Previous industry experience is preferred, and knowledge of passenger, light-truck, commercial, agricultural, OTR or specialty tires would be an asset.

The successful candidate should also have:

Solid customer-service and sales skills

Excellent verbal and written communication

Good organizational and time-management skills





The ability to manage multiple priorities and frequent interruptions

Confidence making customer follow-up and outbound sales calls

The ability to prepare accurate estimates and work orders

Basic computer, email, data-entry and point-of-sale skills

The ability to work independently while being part of a team

A professional and dependable approach to work

Who Will Do Well in This Position?
You'll probably enjoy this job if you're someone who likes a day that moves quickly.

One minute you may be quoting tires, the next you're coordinating a service call, checking product availability, talking with a technician, following up with a fleet customer or helping the service department get a job across the finish line.

We're looking for someone who can take ownership, communicate well and keep things moving without needing to be reminded about every next step.

Why Join James Tirecraft?
We're a locally operated, multi-department service business supporting passenger vehicles, commercial fleets, heavy trucks and trailers.

You’ll work alongside an experienced team across our Tire, Heavy-Duty, Automotive and Parts departments. This position offers variety, responsibility and the opportunity to build strong long-term relationships with both retail and commercial customers.

If you have industry experience and are looking for a position where you can use your sales, service and organizational skills rather than doing the same thing all day, we'd like to hear from you.

Job Type: Full-time

Schedule: Tuesday to Saturday

Company events

Dental care

Extended health care

On-site parking

RRSP match

Experience:

hands on tire knowledge: 3 years (required)

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📌 Front Counter Tire Sales & Service Advisor (British Columbia)
🏢 James Tirecraft, Traction, Truck Pro Kelowna
📍 British Columbia