General Manager – Resort Property

Full-Time | On-Site Leadership Role

About the Role

We are seeking an experienced Resort General Manager to lead high‑performing, full‑service resort operations.

Set on the waterfront in some of British Columbia’s most beautiful, scenic regions, these resorts offer breathtaking views and guest experiences shaped by their natural surroundings. The role requires extensive experience running resort‑style operations. We are looking for someone who understands the complexity of multiple moving parts, seasonal demand patterns, diverse guest expectations, and the elevated service standards that define a true resort experience.

Strong support from ownership ensures the GM has the tools, resources, and backing needed to succeed. The successful candidate will oversee all on‑site teams, champion exceptional guest service, and maintain the resorts’ reputation for excellence while providing strategic leadership across the operation.

Key Responsibilities

Guest Experience & Service Excellence

- Uphold and elevate a high bar for guest service, ensuring every stay meets resort‑level expectations
- Champion a guest‑first culture across all departments
- Monitor guest feedback, reviews, and ratings, using insights to continuously improve service delivery across properties
- Maintain and grow exceptional guest satisfaction scores

Operational Leadership

- Oversee daily operations across Front Desk, Housekeeping, and Maintenance teams
- Ensure seamless coordination between departments in a complex, high‑volume resort environment
- Maintain a strong presence, supporting teams and engaging with guests




- Maintain a clear understanding of inventory systems and procurement processes to ensure responsible, productive purchasing

Team Management & Personnel Development

- Recruit, train, mentor, and support property leads and frontline staff
- Build a positive, accountable, and service‑driven team culture
- Manage performance, scheduling, and labour costs with precision

Financial & Revenue Management

- Manage labour budgets, operating expenses, and productivity targets
- Understand and influence revenue generation across room types, amenities, and ancillary services
- Work closely with revenue and sales teams to optimize offerings, occupancy, and seasonal performance

Property Standards & Maintenance Oversight

- Ensure the resort is maintained to a high standard across rooms, public spaces, and amenities
- Protect and enhance the long‑term value of the property

Qualifications & Experience

- Proven experience as a General Manager in a resort‑style property
- Strong understanding of resort operations, including front desk, housekeeping, maintenance, and guest services
- Demonstrated ability to manage labour costs, lead teams, and drive financial performance
- Track record of elevating guest satisfaction, review scores, and overall property reputation
- Excellent communication, leadership, and problem‑solving skills
- Ability to thrive in a dynamic multi‑department environment with many moving parts

What We Offer

- Competitive compensation package
- Strong support from ownership and senior leadership
- Opportunity to lead standout resort properties and develop a loyal guest base

Pay: $125,000.00-$140,000.00 per year

Benefits

- Extended health care
- Paid time off

Work Location: In person

📌 Resort General Manager (Vancouver)
🏢 Evergreen Hospitality Group
📍 Vancouver