Take charge as a Service Coordinator/Dispatcher with J.L. Refrigeration Inc. in Scarborough, Ontario. This full time, in-office role emphasizes efficient handling of service requests and technician management while ensuring outstanding customer service.

In this essential role within our Service Department, you will receive, prioritize, and track incoming service requests. Effective communication will be key as you handle dispatching technicians and managing preventative maintenance schedules to ensure customer satisfaction. Your strong decision-making abilities will be vital in this fast-paced environment.

Key Responsibilities:
• Prioritize and track incoming service requests
• Dispatch technicians based on skill and urgency




• Communicate schedule changes to technicians
• Manage preventative maintenance programs
• Keep customers updated on service statuses

Requirements:
• Excellent verbal and written communication skills
• Strong organizational abilities and attention to detail
• Experience in dispatch or service coordination preferred
• Familiarity with QuickBooks and service portals
• Ability to prioritize and meet deadlines

Harness your coordination skills and enhance customer service delivery at J.L. Refrigeration in Scarborough.
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📌 In-Office Service Dispatcher at J.L. Refrigeration (Ontario)
🏢 J.L. Refrigeration
📍 Ontario