Serve as the first point of contact for clients calling with banking questions or requests
Manage client accounts and products and provide trusted advice
Resolve client issues and requests efficiently
Identify opportunities and recommend appropriate banking products and solutions
Connect and refer clients to appropriate CIBC contacts and internal departments
Develop strong knowledge of CIBC systems, products, and services
Work remotely with occasional on-site attendance at the Regina contact centre
Requirements
Ability to work independently from home with a secure workspace in a room or office with a closable door
Wired internet connection with minimum download speed of 15 Mbps and upload speed of 10 Mbps
Satellite internet providers cannot be used
Availability and flexibility to work Monday to Sunday between 7:00 AM and 12:00 AM
Legally eligible to work at the specified location and, where applicable, possess a valid work or study permit
May be required to complete an attribute-based assessment and other skills tests
Client service and communication skills
Knowledge of banking and financial products
Ability to handle inbound calls
Ability to work collaboratively
Core Competencies
Demonstrates solid client service and communication skills while managing client accounts and providing trusted advice on banking products. Capable of working independently in a remote environment and resolving client issues efficiently.