Investigate assigned claims in the field, including obtaining statements from the relevant parties
Identify potentially fraudulent claims and submit them to the manager for referral to the Special Investigations Unit
Assess the possibility of third-party liability proceedings (call in warranty) or shared liability
Authorize settlements and accept liability for claims within the applicable payment authority limit
Obtain the appropriate approvals for claims exceeding the payment authority limit
Request legal opinions in complex cases and subsequently take a position
Represent the insurer at settlement conferences held throughout the province
Handle complex personal and commercial insurance claims
Investigate and resolve claims involving property damage and bodily injury
Provide advisory services to members and various stakeholders
Requirements College diploma or college certificate in Property and Casualty Insurance
10 years of experience as a field claims adjuster, including at least 5 years specifically handling civil liability claims
Hold a valid Business Insurance Claims Adjuster certificate issued by the Autorité des marchés financiers
Fluency in French, both spoken and written
Advanced proficiency in English, both spoken and written
Ability to interact with anglophone colleagues, partners,



clients or suppliers, or meet company growth objectives
Core Competencies Demonstrates expertise in investigating and resolving complex personal and commercial insurance claims, with a solid focus on civil liability and fraud detection. Proficient in providing advisory services and representing insurers in settlement conferences while ensuring compliance with regulatory standards.
Highest-signal resume keywords Field Claims Investigation
Civil Liability Claims Handling
Business Insurance Claims Adjuster Certification
Fluency in French
Advanced Proficiency in English
Hard Skills Claims Investigation
Fraud Detection
Settlement Authorization
Liability Assessment
Legal Opinion Requesting
Complex Claims Resolution
Property Damage Claims
Bodily Injury Claims
Third-Party Liability Assessment
Advisory Services
Soft Skills Interpersonal Communication
Stakeholder Engagement
Problem Solving
Negotiation Skills
Collaboration
Certifications & Qualifications Business Insurance Claims Adjuster Certificate
Industry Keywords Property and Casualty Insurance
Claims Adjusting
Insurance Fraud
Settlement Conferences
Insurance Liability

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📌 External Claims Adjuster (Quebec City)
🏢 Jobtailor
📍 Quebec City