Cineplex Entertainment, headquartered in Toronto, Ontario, is currently recruiting for the position of The Service Manager (SM) shall work to ensure The Rec Room policies, procedures and standards are being followed and adhered to in all guest facing and culinary areas within their Rec Room location.

Responsibilities shall include the protection of Company assets, people, inventory and facilities, as well as the planning, evaluation and monitoring of operations, merchandise and financial areas within multiple departments to maximize sales and profitability. The SM will support the Senior Service Manager (SSM) directly with the locations accountability for the guest experience and profit and loss performance of the venue against budget.

Cineplex

Entertainment, headquartered in Toronto, Ontario, is currently recruiting for the position of Restaurant/Amusement Service Manager - Barrie Park Place Rec Room, reporting to the Senior Service Manager.

The Service

Manager (SM) shall work to ensure The Rec Room policies, procedures and standards are being followed and adhered to in all guest facing and culinary areas within their Rec Room location.

Responsibilities shall include the protection of Company assets, people, inventory and facilities, as well as the planning, evaluation and monitoring of operations, merchandise and financial areas within multiple departments to maximize sales and profitability. The SM will support the Senior Service Manager (SSM) directly with the locations accountability for the guest experience and profit and loss performance of the venue against budget.

The Service

Manager is expected to professionally execute all company programs, supporting the operation of the business; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality and service consistently high. It is significant for the Service Manager to have both a vision and the ability to maintain a culture of hospitality and positive morale, and a focus on building the bench-strength of the Supervisor and Hourly compliment by providing coaching and feedback. Responsible for establishing and maintaining excellent guest service and providing an exceptional guest experience across all departments in the venue.

Responsible for maintaining the seamless operation of all Amusement, Food and Beverage,



Guest Service and retail operation within the Rec Room. Ensure that the facility consistently meets the Rec Room and legislative cleanliness and safety standards; this includes regular monitoring of the restaurant, gaming floor, redemption, mezzanine gaming areas, and restrooms. Responsible for completing daily, weekly, monthly checklists and ensuring inspections are up to date according to internal and external (regulatory bodies) requirements.

Ensure gaming initiatives are executed accordingly to drive financial performance while keeping costs in line. Responsible for executing Groups & Events within venue, providing exceptional guest service. Understand and effectively follow all Rec Room values, policies and procedures.

Recruit, interview, train and coach venue management, and proactively plan for succession. Attend regular meetings with AGM, Senior Service Manager, and designated Service Managers to provide feedback, set goals and evaluate performance. Delivering employee training and execute development strategies for area of responsibility (Bar, Service Floor, Host/Call Center, Amusement, and Groups & Events).

Understand and implement appropriate disciplinary action for performance and behavioural management. Drive sales through professional execution, managing staffing and operational plans to ensure profitability. Manage the inventory and shrinkage of all designated departments by ensuring all inventory counts (weekly, monthly & year-end) are accurately completed on time, and actioned when variances exceed budgeted amounts.

Execute all company programs and service standards on an ongoing basis and provide feedback to the Senior Service Manager to improve the Guest service experience. Ensure all Players and department cashiers adhere to all cash handling policies and procedures.

Share Best

Practices across departments to increase performance levels and guest satisfaction. Manage the inventory and shrinkage of all designated departments.



Accurately and efficiently maintain assigned records, Company funds and property in accordance with Company policies and procedures.

Ensure fair and equitable discipline, in compliance with The Rec Room Discipline policy and severity table, implementing appropriate action(s) for performance and behavioural management. Maintain a working knowledge of all statutory regulations affecting restaurant health and safety, and ensure that any safety hazards are identified and rectified. Follow all provincial Health, Food Safety and Liquor service legislative requirements. 1-3 years of experience managing a high volume restaurant or venue with the primary focus being on guest service excellence. ~ Post-Secondary education, in business and/or hospitality preferred. ~ Ability to analyze and interpret the needs of customers and offer the appropriate options, solutions, and resolutions required. ~ Experience in all aspects of customer service and people management. ~ Strong working knowledge of restaurant industry principles, methods, practices, and techniques. ~ Highly flexible, with strong interpersonal skills that allow one to work effectively in a diverse working environment. ~ Proven experience in training, coaching, and mentoring supervisors and employees. ~ Ability to build and maintain lasting relationships with corporate departments, key business partners, employees, and guests. ~ Ability to effectively communicate both verbally and in writing. ~ Ability to coordinate and organize meetings, exhibits, and other events. ~ Proficient with Microsoft Office Suite. ~ Required to work flexible hours inclusive of evenings and weekends.

Some travel may be required. Manual dexterity required to use desktop computer and peripherals. Inclusion & Diversity We are committed to improving access and opportunities for all individuals, including those with disabilities by identifying and removing barriers that may prevent, inhibit, or restrict their access to employment opportunities.

If you require accommodation at any stage of our hiring process (application, interviews, assessments, and placement), please contact us at (phone hidden) or via email at [email protected] use AI-assisted tools to help us review applications and support parts of the recruitment process. CAD #

📌 Restaurant / Amusement Service Manager - The Rec Room Barrie Park Place
🏢 Cineplex
📍 Barrie