Retail Sales Lead

Full-Time | On-Site | Victoria, BC

About The Green Kiss The Green Kiss is a locally-owned healthy beauty retailer built on natural products, expert knowledge, and a genuine commitment to our community. Established in 2011, we make the transition to healthy personal care feel approachable, empowering, and effective. Our Victoria-based store and national ecommerce hub are fast-paced, values-driven environments where service standards are high and the culture is deeply supportive.

Who We're Looking For

You genuinely love customer service, helping others, and working on the sales floor, this role is hands-on by design, with most of your time spent serving customers directly, not just overseeing the team. You take pride in leading a team and are comfortable being accountable for the store's day-to-day performance. You notice what needs to be done, make thoughtful decisions, and follow through without waiting for someone else to take the lead.

Why You'll Love This Role

As our Retail Sales Lead, you will take ownership of our brick-and-mortar store. This hands-on leadership role combines sales, customer education, experience, merchandising, scheduling, and team development. You will lead the storefront day-to-day, taking responsibility for sales performance, team direction, store presentation, and the customer experience.

Reporting directly to the owner and working closely with our Operations Lead, you will be trusted to run the front of house with the same level of care and accountability as if it were your own. This role has meaningful room to grow into broader store leadership, cross-functional collaboration, and increased ownership of store systems and processes.

What You'll Do

Sales Leadership & Customer Experience: Take ownership of the store's sales performance and motivate the team to achieve shared goals. Spend most days on the sales floor, working directly with customers rather than managing from the sidelines.



Set the standard for warm, knowledgeable customer service and product education, and lead by example in every customer interaction. Handle escalated customer situations with care and professionalism.

Merchandising & Store Presentation: Own in-store merchandising and window displays. Refresh displays for promotions, current arrivals, and seasonal changes. Maintain a clean, organized, and visually on-brand store. Have impeccable attention to detail.

Team Leadership & Scheduling: Build and manage the front-of-store and consultation schedule. Set clear priorities and direct the team's day-to-day work. Educate, coach, and motivate the team, and build a positive, accountable workplace that people want to be part of.

Ecommerce & Operations Support: Support online customer service and order organization. Work with the Operations + Communications Leads to create a seamless customer experience across both sales channels. Take full responsibility for keeping the storefront running effectively each day, collaborating with the owner and Operations Lead while independently leading front-of-house decisions and execution.

What We're Looking For

- A warm, knowledgeable, and professional customer service style
- Strong sales leadership and the ability to motivate a team
- Experience in the skincare/beauty industry
- Care, empathy, and a genuine enjoyment of working with people
- An eye + experience for merchandising and visual presentation
- Excellent organization, follow-through, and attention to detail

- Practical problem-solving and an ownership mindset




- A positive, collaborative, and growth-oriented attitude

You likely have small business or independent retail experience, experience in skincare, makeup, or another values-based business, merchandising experience including window displays, and experience leading and scheduling a team. Most importantly, you care deeply about exceptional customer service, representing a values-based brand with integrity, and taking meaningful ownership of the business's success.

Don't have all of the experience on the above list, but think you would be an asset to our small team? We would still love to hear from you!

What We Offer

- $45,000–$55,000 per year, depending on relevant experience, salaried
- Free parking
- Staff gifting and generous employee discounts
- Uptown Shopping Centre staff discounts at participating stores
- Ongoing professional training and career development
- Opportunities for expanded responsibility and leadership as the brand grows

Work Environment Candidates should expect a work environment with:

- Standing/moving regularly
- Full-time schedule (38–40 hours/week), Sunday to Thursday, including statutory holidays and some evenings; both weekend days may be required during holidays and major sales events
- As a small business, the schedule and hours may be subject to change over time as our needs evolve

Job Location The Green Kiss #109–3531 Uptown Boulevard

Victoria, BC V8Z 0B9

Job Type: Full-time

Pay: $45,000.00-$55,000.00 per year

Benefits

- In office parking
- Paid time off
- Store discount

Application question(s):
- Have you worked for a small or values-based business before? If yes, which ones?
- What is your 'superpower' when it comes to customer service?

Experience:
- Shopify / Back end POS: 1 year (preferred)
- Retail : 1 year (required)

Location:
- Victoria, BC (preferred)

Work Location: In person

📌 Retail Sales Lead (Victoria)
🏢 The Green Kiss
📍 Victoria