Join Foresters Financial as an IT Desk-side Technician and become a key player in tech support. Deliver essential in-person and remote assistance to streamline employee operations.

This role focuses on resolving technical issues and managing device support, contributing to onboarding and IT process improvements. You will engage with AI tools, particularly Microsoft Copilot, providing necessary training and guidance. Collaborating with various IT teams, you’ll help deliver successful project upgrades and ensure business continuity during recovery activities.

Key Responsibilities:



• Provide direct and remote technical support • Diagnose and support all PC devices • Analyze and document complex application issues • Guide users in leveraging Microsoft Copilot for productivity • Develop reports on incident management and asset control

Requirements: • Postsecondary degree in IT or related field • 2-5 years’ experience in technical support • Superior problem-solving and communication skills • Understanding of Microsoft and AI technologies • ITIL V3 Foundation Level certification is beneficial

Be a vital contributor to Foresters Financial, enhancing IT support for your colleagues and improving workflow efficiency. #J-18808-Ljbffr

📌 Desk-side IT Support Technician Foresters (Winnipeg)
🏢 Foresters Financial
📍 Winnipeg