MCI is hiring Call Center Agents in Sydney, NS to focus on providing excellent customer support through inbound and outbound communications. Empower clients while enhancing your career in a dynamic workplace.

In this role, you'll facilitate customer interactions, ensure their inquiries are resolved, and make sales calls to up-sell products. Ideal candidates are solution-oriented individuals capable of handling varying customer requests for prominent brands. MCI invests in your professional development with ongoing training and growth opportunities.

Key Responsibilities:



• Manage customer contacts with professionalism and courtesy • Achieve first-call resolutions through thorough problem assessment • Record and process claims efficiently in required systems • Collaborate with departments to resolve customer issues • Update and review training materials regularly

Requirements: • Must be 18 years or older • High school diploma or equivalent required • Solid writing and verbal communication skills • Basic understanding of Microsoft Office • Customer service skills with a focus on empathy and resolution

Leverage your skills at MCI, fostering customer satisfaction and building a rewarding career in Sydney, NS. #J-18808-Ljbffr

📌 Customer Support Agent at MCI (Winnipeg)
🏢 MCI
📍 Winnipeg