Elevate your career as a Technical Support Engineer within our critical 24/7 support structure. Ensure clients receive exceptional assistance through your creative problem-solving and communication skills.

As a crucial team member, you will focus on diagnosing complex technical challenges while maintaining a strong connection with our R&D; department. Your commitment to customer service, coupled with an in-depth understanding of Nokia's sophisticated products, will drive resolutions and enhance customer satisfaction.

Key Responsibilities:
• Deliver advanced support and product expertise to clients
• Resolve complex technical issues creatively
• Collaborate with R&D; on escalated customer concerns




• Document and analyze support activities for improvements
• Mentor less experienced peers in best practices

Requirements:
• Bachelor's degree in a relevant field preferred
• At least 3 years of experience in technical support
• Exceptional problem-solving and analytical skills
• Strong verbal and written communication abilities
• Commitment to a flexible on-call schedule

Enhance customer engagement and technical precision with your problem-solving capabilities as part of our esteemed support team.
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📌 Technical Support Engineer - Customer Focused (Quebec City)
🏢 NOKIA
📍 Quebec City