Take on a vital role at FCT as a Technology Support Specialist, delivering expert support to our diverse client base. This position is pivotal for resolving system access concerns and troubleshooting.
In this customer-focused role, you will leverage your skills to ensure smooth operations for internal and external users. By providing real-time assistance and fostering strong communication, you will help maintain high service standards while addressing any technical concerns. A deep understanding of the industry will enhance your effectiveness in this role.
Key Responsibilities:
• Resolve a large volume of service requests promptly
• Consult with lawyers regarding operational file issues
• Engage with customers across various channels
• Aid clients in navigating technical support platforms
• Provide education on processes and services offered
Requirements:
• Minimum 2 years of experience in customer support
• Solid communication skills, verbal and written
• Proven ability to manage time and competing tasks
• Understanding of title insurance and financial services
• Advantageous to know FCT systems and processes
Elevate your career by contributing to client satisfaction and operational excellence at FCT.
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📌 FCT Technology Support Specialist (Ontario)
🏢 FCT
📍 Ontario