Step into the Technical Operations Engineer role at Engage, where you will provide essential technical support and incident management services. This position emphasizes a customer-centric approach to troubleshooting and problem-solving.

As an Operations Engineer, your responsibilities will encompass managing incidents and escalations while collaborating with internal and external clients. This role requires a keen understanding of technical systems and excellent communication skills to effectively document and resolve issues, ensuring compliance and operational excellence.

Key Responsibilities:
• Oversee incident management and ticket escalations
• Conduct thorough root cause analyses of incidents




• Act as the central point for customer technical assistance
• Provide documentation and investigation notes for problems
• Ensure adherence to operational processes and client satisfaction

Requirements:
• Bachelor’s degree in Computer Science or similar
• 1-2 years’ experience in customer-facing support
• Familiar with AWS cloud services and ITSM tools
• Robust background in Linux and MySQL
• Excellent analytical and multitasking skills

Provide outstanding technical support and strengthen your career at Engage.
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📌 Operations Engineer - Technical Support Focus (Ontario)
🏢 Engage People
📍 Ontario