Shape the future of home healthcare as a Customer Success Manager with AlayaCare, based in Toronto. This hybrid role focuses on strategic planning and client journey optimization for large customers.
As a Customer Success Manager reporting to the Director of Customer Success Management in Canada, you will harness your expertise to enhance retention and growth for AlayaCare’s high-value clients. Your primary goal is to drive client satisfaction and ROI through effective strategic planning and outstanding service delivery.
Key Responsibilities:
• Define client journey with transparent milestones and ROI expectations
• Build trusted advisor relationships with executive teams
• Manage client portfolios to achieve optimal Net Promoter Scores
• Provide timely updates and advocate for customer needs
• Address escalated issues promptly and effectively
Requirements:
• 5+ years in customer-facing roles with large accounts
• 3+ years SaaS or post-acute software experience
• Proven management of executive relationships
• Strong skills in communication and data narrative
• Ability to strategize based on market best practices
Leverage your customer success expertise to drive impact and innovation at AlayaCare.
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