Client: Ministry of Public and Business Service Delivery and Procurement

Work Location: Toronto, Ontario, Canada — Onsite Estimated Start Date: September 21, 2026

Estimated End Date: March 31, 2027

Business Days: 135

Extension: Probable after the initial mandate

Hours: 7.25 hours per day

Security Level: No Clearance Required

Role Overview

We are seeking a Junior UX Designer to support the design and delivery of intuitive, accessible, and user-friendly digital experiences for web and mobile applications. The successful candidate will have experience with user-centered design, user research, wireframing, prototyping, usability testing, and stakeholder collaboration.

The role requires strong proficiency with modern UX/UI design and prototyping tools such as Figma and Canvas , along with an understanding of accessibility, the Ontario Design System , and the Digital Service Standard .

Key Responsibilities

- UX/UI Design & User Experience
- Create effective, user-friendly, visually appealing, and accessible interfaces.
- Design overall product functionality to deliver a high-quality user experience.
- Develop and iterate designs based on user testing, feedback, and usability findings.
- Design interfaces for web, mobile, digital displays, publications, media, and other creative materials as required.
- Apply a user-centered design approach throughout the product lifecycle.
- Identify design problems and develop practical, elegant, and user-focused solutions.
- Make strategic UX and design decisions related to existing and new product features.
- User Research & Discovery
- Plan and conduct user research, interviews, surveys, and usability activities.
- Manage end-to-end user research activities, from participant recruitment through synthesis.
- Translate research findings into actionable design recommendations.
- Develop sitemaps, user flows, customer/user journey maps, wireframes, mockups, and prototypes.
- Gather and analyze user feedback to improve and configure existing interfaces.
- Facilitate the client's product vision through research, ideation, sketching, prototyping, and user testing.
- UX Workshops & Stakeholder Collaboration
- Define and lead UX projects, design workshops, and stakeholder alignment sessions.
- Work closely with business users and stakeholders to understand requirements and validate design decisions.
- Communicate design concepts, user experience considerations, and development processes clearly to diverse audiences.
- Collaborate with cross-functional teams, including developers, QA specialists, business stakeholders, and other project team members.
- Build effective working relationships while managing competing priorities and deadlines.
- Prototyping & Design Delivery
- Create and deliver wireframes, user stories, user flows, journey maps, mockups, and interactive prototypes.
- Optimize designs for a wide range of devices, screen sizes, and user interfaces.




- Use appropriate design and prototyping tools, including Figma, Canvas, and similar platforms.
- Ensure designs account for technical limitations and the appropriate use of web development technologies.
- Rapidly prototype, test, evaluate, and refine solutions based on user feedback.
- Accessibility & Ontario Digital Standards
- Incorporate accessibility principles into UX and interface design.
- Apply knowledge of accessibility testing and WCAG 2.1 AA requirements.
- Work effectively with the Ontario Design System.
- Apply knowledge of the Digital Service Standard to digital product design.
- Consider accessibility and inclusive design throughout the research, design, and testing process.

Required Skills & Experience Skill / Experience Requirement GUI design based on user interaction and performance Required UX, UI, or Interactive Design experience Required Web and mobile application design Required UX project definition and leadership Required Design workshops and stakeholder alignment sessions Required End-to-end user research, from recruitment to synthesis Required User interviews, surveys, and usability research Required Sitemaps, user flows, journey maps, wireframes, mockups, and prototypes Required User-centered design and iterative user testing Required Figma, Canvas, and similar design/prototyping tools Required Understanding of web development technologies and limitations Required Product vision facilitation and design strategy Required Identifying design problems and developing solutions Required Gathering and incorporating user feedback Required Accessibility testing knowledge Desired Ontario Design System experience Desired Digital Service Standard knowledge Desired WCAG 2.1 AA accessibility experience Desired Experience with complex/legacy systems and stakeholder approval environments Desired Strong documentation and communication skills Required Cross-functional team collaboration Required Ability to manage deadlines and competing priorities Required Experience & Skill Set Requirements General UX/UI Skills – 55%

- Experience creating GUI designs based on user interaction and performance.
- Experience as a UX Designer, UI Designer, Interactive Designer, or similar role.
- Experience designing for web and mobile applications.
- Ability to define and lead UX projects, design workshops, and stakeholder alignment sessions.
- Experience managing end-to-end user research from participant recruitment through synthesis.
- Proficiency with design and prototyping tools such as Figma, Canvas, and similar platforms.




- Strong understanding of web development technologies, including their limitations and appropriate application.
- Experience designing digital products with consideration for the emotional and human aspects of user experience.
- Experience conducting user research, interviews, and surveys and translating findings into actionable UX deliverables.
- Experience developing sitemaps, user flows, user journeys, wireframes, mockups, and prototypes.
- Experience designing and iterating product functionality based on user-testing results.
- Experience facilitating product vision through research, ideation, sketching, prototyping, and user testing.
- Experience identifying UX/design problems and developing effective solutions.
- Experience making strategic design and UX decisions for core and new features.
- Experience gathering user feedback and using it to improve existing interfaces.
- Solid teamwork, time management, deadline management, and client relationship skills.

Communications Skills – 30%
- Ability to prepare clear, concise, and comprehensive documentation, including reports, reviews, and assessments.
- Ability to communicate design concepts and development processes clearly to technical and non-technical stakeholders.
- Experience working closely with cross-functional teams, including developers, QA specialists, business stakeholders, and project teams.
- Demonstrated ability to collaborate effectively with team members at different organizational levels.
- Strong interpersonal, presentation, facilitation, and stakeholder communication skills.

Desirable Skills – 10%
- Knowledge of accessibility testing.
- Experience working with the Ontario Design System.
- Knowledge of the Digital Service Standard.
- Experience addressing complex design challenges involving legacy systems.
- Experience navigating complex stakeholder and approval relationships.
- Proficiency in accessibility-focused design and WCAG 2.1 AA requirements.

Prior Public Service / OPS Experience – 5%
- Previous experience working within the Ontario Public Service (OPS) or broader public-sector environment is considered an asset.

How to Apply If you are interested and your experience matches this opportunity, please submit the following mandatory documents to [email protected] by Wednesday, September 16, 2026, at 10:00 AM EST :

- Updated Resume in Word format — Mandatory
- References — Mandatory
- Expected Hourly Rate — Mandatory
- Visa Status — Mandatory
- LinkedIn ID — Mandatory

Please note: Candidates cannot be submitted without all mandatory documents. If this opportunity is not suitable for you, please feel free to forward it to qualified Junior UX Designers, UX/UI Designers, Interactive Designers, or Digital Product Designers with experience in user research, wireframing, prototyping, Figma/Canvas, accessibility, Ontario Design System, and user-centered digital design.

📌 – UX Designer – Junior (Toronto)
🏢 S M Software Solutions
📍 Toronto