Canadian Viewpoint Inc. is a medium-sized market research firm based in Richmond Hill, Ontario, with over 45 years of experience in qualitative and quantitative research, as well as innovative research technologies. We specialize in helping clients better understand Canadians through surveys, focus groups, face-to-face interviews, and advanced research solutions.

At Canadian Viewpoint, we pride ourselves on delivering flexible and customized research solutions while maintaining a collaborative and supportive work environment.

Position: Team Lead, Online Project Management
Company: Canadian Viewpoint Inc.
Industry: Market Research
Employment Type: Full-time, Permanent
Location: Hybrid – Richmond Hill, Ontario
Salary: $75,000–$85,000 annually, based on experience and qualifications
Vacancy Status: This is a current, active vacancy

Employees must be physically located in Canada and available to attend the Richmond Hill office when required.

Work Schedule
This is a full-time position with standard business hours of 9am-5pm EST, Monday to Friday.

As a leadership role supporting clients and active market research projects, occasional work outside regular business hours may be required to address urgent client or fieldwork needs. Additional hours and overtime, where applicable, will be managed in accordance with the Ontario Employment Standards Act (ESA).

Reporting Relationship
This position reports to the Manager, Online Project Management. During a temporary leadership transition, the successful candidate will receive day-to-day leadership and support from an experienced consultant.

Salary and Benefits
The salary range for this position is $75,000–$85,000 per year, based on experience and qualifications.

Benefits include:

Health and dental coverage

Paid vacation

Opportunities for professional development and career growth

AI Disclosure
Canadian Viewpoint Inc. may use AI-assisted tools to support the initial screening and sorting of applications. All final candidate assessments and hiring decisions are made by our recruitment team.

Accessibility and Accommodation
Canadian Viewpoint Inc. is committed to an inclusive and barrier-free recruitment and selection process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA).

If you require accommodation at any stage of the recruitment process, please contact [email protected] .

About the Role
The Team Lead, Online Project Management is responsible for leading and supporting a team of Project Managers and Project Coordinators while helping ensure market research projects are delivered on time, on budget, and according to client requirements.

This is a hands-on leadership role that combines people management, client service, project oversight, resource planning, and problem-solving.

The successful candidate will be proactive, organized, process-driven, and comfortable making decisions in a fast-paced environment. They will work closely with their team and other departments to identify risks early, resolve project challenges, and consistently deliver a positive client experience.





Depending on project volume and team capacity, the Team Lead may also manage active projects directly.

What a Typical Day May Look Like

Reviewing active projects, timelines, budgets, and team priorities

Supporting Project Managers and Project Coordinators with project challenges

Monitoring team workload and allocating projects based on capacity and experience

Meeting with team members to discuss performance, priorities, and development

Working with clients and internal teams to resolve escalated issues

Reviewing fieldwork, sampling, quotas, incidence rates, response rates, and other project metrics

Coaching team members and identifying training opportunities

Collaborating with other Team Leads and leadership to improve processes and resolve operational issues

Key Responsibilities
Team Leadership and Development

Lead, coach, and support a team of Project Managers and Project Coordinators

Conduct regular one-on-one meetings and weekly team touchpoints

Conduct mid-year and year-end performance reviews

Develop individual plans to support employee performance, development, and career growth

Identify training needs and provide ongoing coaching, mentorship, and support

Communicate company priorities, expectations, and changes clearly to the team

Help create a positive, collaborative, and accountable team environment

Support team-building and employee engagement activities

Project and Resource Management

Ensure projects are delivered on time, on budget, and according to client specifications

Allocate projects based on team capacity, individual skill sets, project complexity, and client requirements

Monitor team workload and bandwidth and identify potential resource gaps

Proactively identify project risks and support the team in troubleshooting and resolving challenges

Make informed decisions related to fieldwork, sampling, quotas, tabulations, timelines, and other project requirements

Take ownership of active projects when required to support team capacity and client needs

Promote consistent use of established project management processes and procedures

Client Service

Build, maintain, and strengthen client relationships

Act as an escalation point for clients and internal teams when challenges arise

Work with Project Managers and Project Coordinators to ensure client expectations are clearly understood and managed

Support the resolution of client concerns in a skilled and timely manner

Proactively identify opportunities to improve the overall client experience

Develop a strong understanding of clients’ businesses and research needs

Process Improvement and Collaboration

Identify opportunities to improve Project Management processes, tools, and workflows





Work collaboratively with other Team Leads, departments, and senior leadership to resolve operational challenges

Encourage consistency, accountability, and continuous improvement across the Project Management team

Support initiatives that improve team efficiency, quality, capability, and capacity

Recruitment and Onboarding

Monitor staffing needs based on workload and anticipated business requirements

Support recruitment activities, including job postings, candidate screening, interviews, reference checks, and hiring recommendations

Support the onboarding and training of new Project Managers and Project Coordinators

As part of a collaborative team environment, employees may occasionally assist with related responsibilities outside the core duties listed above.

Skills and Qualifications
We are looking for someone who demonstrates:

Strong leadership, coaching, and people-management skills

Excellent written and verbal communication skills

Strong organizational and time-management skills

The ability to manage multiple priorities and deadlines in a quick-paced environment

Strong decision-making and problem-solving abilities

A proactive and resourceful approach to challenges

The ability to remain composed and effective under pressure

Strong client-service and relationship-management skills

The ability to work collaboratively across multiple teams and departments

Strong attention to detail and accountability

The ability to work independently while contributing to a team environment

Proficiency with Microsoft Office, including Excel, Word, Outlook, and PowerPoint

Market Research Knowledge
The successful candidate should have a strong understanding of market research concepts and project delivery, including:

Quantitative and qualitative research methodologies

Sampling methodologies

Incidence rates

Quotas

Response rates

Fieldwork management

Survey timelines and project requirements

Minimum Qualifications

University or college degree, or equivalent combination of education and relevant professional experience

5 years of relevant experience in project management, market research, client service, or a related field

Previous experience leading, coaching, or supervising employees is strongly preferred

Legally authorized to work in Canada

Strong written and verbal English communication skills

Encouragement to Apply
We recognize that strong leaders can come from different professional backgrounds. Candidates with relevant leadership, project management, client service, operations, or research experience are encouraged to apply.

Our Commitment to Inclusion
Canadian Viewpoint Inc. celebrates diversity and is committed to creating an inclusive workplace where employees feel respected and supported.

We are committed to equal employment opportunities regardless of race, ethnicity, ancestry, national origin, religion, sex, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status, in accordance with the Ontario Human Rights Code and applicable employment legislation.

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📌 Team Lead, Online Project Management (Ontario)
🏢 Canadian Viewpoint
📍 Ontario