Elevate customer service at CPKC as a Coordinator Customer Solutions, providing timely support for diverse customer inquiries. Deliver quality responses and manage relationships effectively in a dynamic environment.

In this role, you will focus on refining customer interactions by addressing inquiries related to shipments, service issues, and billing in real-time. Collaborating closely with internal teams, you will ensure customer expectations are met promptly while fostering strong relationships. Your expertise in logistics or transportation will be beneficial in delivering excellent service and solutions.

Key Responsibilities:
• Respond to customer inquiries regarding shipments and service
• Provide timely updates on shipment status and disruptions




• Document and track all customer interactions accurately
• Investigate and resolve service issues efficiently
• Coordinate with internal teams to solve customer problems

Requirements:
• 2 years in customer service, logistics experience preferred
• Robust attention to detail with multitasking ability
• Professional communication skills, written and verbal
• Ability to work in a fast-paced, 24x7 environment
• Team-oriented focus with problem-solving skills

Deliver exceptional customer support while ensuring operational readiness for shipments at CPKC.
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📌 Customer Solutions Coordinator at CPKC (Manitoba)
🏢 Canadian Pacific Railway
📍 Manitoba