Join the City of Burnaby as a Customer Service Representative in Engineering, aiding the public with a variety of engineering permits and applications. Utilize your skills to assist with inquiries and service requests.

This Temporary Full time position focuses on interacting with the community by processing engineering applications, handling customer inquiries, and providing essential information on departmental services and procedures. Candidates will need sound knowledge of engineering policies and the capacity to manage numerous inquiries consistently, maintaining accurate records and customer documentation.

Key Responsibilities:
• Manage and process engineering applications and permits
• Provide assistance and information to customers in person and by phone




• Use software to maintain records and process payments
• Conduct preliminary reviews for compliance with engineering standards
• Update filing systems to ensure accurate documentation

Requirements:
• High school diploma with relevant courses
• Experience in public-facing roles and office environments
• Familiarity with engineering regulations and procedures
• Proficient in relevant software applications
• Ability to work effectively under pressure with high volume

Support engineering initiatives in Burnaby by enhancing customer interactions and improving service delivery.
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📌 Customer Service Representative - Engineering (British Columbia)
🏢 Burnaby
📍 British Columbia