This position currently falls within our hybrid model, allowing the employee to typically work a minimum of 50% of your time at your regular work location and the other 50% of time at home.

Job Summary
Responsible for the provision of effective and timely tenant services including determining on-going eligibility for subsidy, annual and interim rent calculations, receiving and coordinating logistics for maintenance repairs, preparing invoices for payment, assisting and supporting tenants with rent and tenancy related questions, and completing tenancy administration for approximately 3,026 of the owned Niagara Regional Housing units while working within Yardi property management software.

Education
2-year post-secondary diploma in Office Administration, Business or other related field

Skills
Microsoft Office capability, including MS Word, Excel
Excellent organizational and phone skills
Excellent verbal and written communication skills




Excellent social skills and an ability to effectively manage and build relationships with difficult clients
Ability to work in a fast-paced environment with shifting priorities and timelines
Ability to work independently with minimal supervision and in a team setting within tight deadlines
Knowledge of various legislation, including Residential Tenancies Act, Building Code and Housing Services Act is preferred
Bilingual English and French is considered an asset

Special Conditions
Must possess knowledge of various government and private pensions and benefits and other sources of income for tenants
In accordance with the Corporate Criminal Record Check Policy, the position requires the incumbent to undergo a Criminal Records Check and submit a Canadian Police Clearance Certificate

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📌 Tenant Support Representative (Ontario)
🏢 Niagara Region
📍 Ontario