Enhance customer satisfaction as the Guest Services Manager at Sandman Hotel Group. This full time role focuses on delivering exceptional guest service and overseeing front desk operations. In this vital position, you will manage Front Office personnel and ensure that departmental goals align with Sandman Hotel standards.

Your leadership will help foster a welcoming environment for guests while developing strong client relationships. Administrative duties and responsiveness to safety situations will be essential components of your role. Key Responsibilities:

- Check guests in and out of the hotel efficiently
- Address guest questions and transportation needs
- Manage billing processes and payment collections
- Produce timely reports for effective management
- Maintain front desk readiness and cleanliness

Requirements:

- Experience in hotel Rooms Division essential
- Strong supervisory skills and judgment
- Familiarity with Microsoft Office Suite
- Exceptional communication and organizational skills
- Capable of effectively handling emergency situations

Effectively lead guest services to ensure high-quality hospitality at Sandman Hotel Group.

📌 Sandman Hotel Guest Services Manager Role (Toronto)
🏢 Sandman Hotel Group
📍 Toronto