Shape customer satisfaction as a Customer Experience Lead at Scotiabank in Sherbrooke, QC. Lead a dynamic team focused on customer relationships and effective service management. In this key role, you will guide your team of Customer Experience Associates, ensuring top-notch service and adherence to Scotiabank's values. Your leadership will be crucial in addressing customer issues and enhancing branch service delivery through creative practices and change management. Key Responsibilities:
- Lead and develop your team for superior service
- Strengthen customer relationships with personalized support
- Handle emergencies and customer complaints effectively
- Propel branch success by optimizing customer interactions
- Assist in the rollout of new service policies
Requirements:
- Strong leadership and coaching abilities
- Experience managing a customer service team
- Flexibility to adapt to branch scheduling needs
- Background in the banking industry is preferred
- Proficiency in both English and French required
Drive your team's performance and foster exemplary customer experiences at Scotiabank.