About Impact-Coaches Inc.

Impact Coaches is an executive coaching firm that has partnered with leading global organizations since 2003 to design and deliver premium leadership coaching programs. Our clients trust us with their most senior leaders - and every interaction reflects that standard.

The Role

We’re looking for an experienced Account Manager to cover a parental leave on our home team. You’ll own a portfolio of client relationships - including some of our larger, premium accounts - and manage engagements end to end, from proposal through delivery and close-out.

This is a hands-on role for someone who moves comfortably between the relationship and the detail: understanding what clients need, anticipating what comes next, keeping complex programs on track, and spotting opportunities for Impact to add more value.

Duration: Parental Leave Cover with Option for Full-Time

Start: October/November 2026

Location: Toronto, Ontario / In-Office

Reports to: CEO / Head of Client Service

What You'll Own

Client Relationships

- Own a portfolio of client accounts, acting as a trusted, strategic partner to senior stakeholders
- Develop a deep understanding of each client’s business and proactively anticipate their needs
- Maintain a high-touch client experience and monitor satisfaction, quality, and account health

Engagement Delivery

- Manage engagements from scoping through close-out: timelines, budgets, milestones, and client communications
- Coordinate with coaches, Coach Leads,



and the home team to ensure seamless, high-quality delivery
- Identify delivery or client risks early and bring solutions, not just flags
- Keep records and documentation sharp so nothing falls through the cracks and continuity is protected

Commercial Contribution

- Identify opportunities to deepen and grow client relationships - always through the lens of “how can we help this client be better?”
- Develop accurate, timely proposals and SOWs, and support the transition from sales into delivery
- Understand the commercial implications of account decisions, including budget and profitability

Team & Ways of Working

- Collaborate across sales, delivery, and operations, contributing to pipeline-to-delivery visibility
- Suggest improvements to processes, systems, and use of technology
- Pitch in wherever needed - we're a small, collaborative team and everyone contributes beyond their

Who You Are

- A seasoned client or account manager, confident owning sophisticated relationships with senior stakeholders autonomously
- Deeply client-focused - you care about their success, not just the project plan
- Exceptionally organized and able to run multiple accounts and priorities
- Commercially minded, comfortable discussing scope, budget, and growth
- A polished, accurate communicator - in writing and in the room - who represents a premium brand well
- Warm, direct, proactive, and solution-oriented; you raise issues early and arrive with answers

📌 Senior Account Manager (Toronto)
🏢 IMPACT-COACHES
📍 Toronto