Elevate customer success through technical enablement as a Senior Technical Success Manager at Coveo. Utilize your expertise to build effective learning solutions that empower practitioners. You will lead the enablement strategy, identifying gaps and defining standards to enhance the capabilities of Technical Success teams.

Collaborate with Product and technical experts to create accessible learning experiences, ensuring that practitioners can connect technical decisions to business outcomes. Key Responsibilities:

- Define competency expectations and learning paths across the organization
- Build onboarding and continuous learning programs for practitioners
- Simplify complex concepts and enhance customer adoption strategies
- Develop consultative capabilities,



including executive communication
- Measure adoption and behavior change through assessments and labs

Requirements:

- 5+ years in customer-facing technical roles
- Proven experience creating enablement programs for technical audiences
- Technical knowledge of software architecture and integrations
- Robust stakeholder management and communication skills
- Experience in learning design for enterprise customers is preferred

This position emphasizes building skills that realize customer value and business impact.

📌 Senior Enablement Manager at Coveo (Toronto)
🏢 Coveo Solutions
📍 Toronto