Elevate IT service delivery as a Senior IT Service Management Specialist at Master. Drive ITIL-aligned processes and optimize service management solutions across Canada. Join Master as a Senior ITSM Specialist, where you will be crucial in owning and enhancing IT service management processes.

You will partner with IT teams, business stakeholders, and vendors to ensure seamless and compliant delivery of IT services. Utilize your expertise in platforms like ServiceNow to support incident, problem, and change management initiatives effectively. Key Responsibilities:

- Own and mature ITSM processes such as Incident and Change Management
- Administer and configure the ITSM platform for optimal performance
- Conduct root cause analyses and post-incident reviews




- Chair or support the Change Advisory Board initiatives
- Track, report, and improve KPIs and SLAs to ensure service health

Requirements:

- Bachelor’s degree in IT or related field
- 5-8 years in IT Service Management with 2-3 years in a senior capacity
- ITIL 4 Foundation certification required; Intermediate/Managing Qualified preferred
- Strong proficiency in ServiceNow or similar ITSM platforms
- Strong understanding of ITIL processes and SLA management

Your expertise in ITSM will drive service excellence at Master, where continuing improvement is key to our mission.

📌 Senior IT Service Management Specialist (Montreal)
🏢 Master
📍 Montreal