Shape the future of API’s IT operations as a Senior Director of Technical Operations in New York. Drive technological strategies that empower a globally distributed workforce. In this vital leadership role, you will guide IT teams in New York and Pune, facilitating collaboration and accountability.

Your leadership will elevate service delivery standards for helpdesk support while overseeing hardware and corporate systems management. Ensure a seamless employee experience through effective IT solutions. Key Responsibilities:

- Manage distributed IT teams and promote teamwork
- Lead helpdesk operations, ensuring high service quality
- Optimize lifecycle management for end-user hardware
- Administer corporate systems like Microsoft 365
- Direct IT strategy and budget management Requirements:
- Bachelor’s and 15 years of IT operations experience
- Leadership experience managing geographically diverse teams
- Proven track record in helpdesk and IT service management
- Solid financial acumen in budget oversight
- Understanding of compliance standards like SOC 2 and GDPR Transform API’s technical landscape through exceptional leadership and strategic innovation.

📌 Senior IT Operations Director Role (Markham)
🏢 Accommodations Plus International
📍 Markham