As the Senior Manager, Revenue Operations, you will lead two critical global pillars for Lightspeed: our Sales & Partner Commissions engine and the RevOps Capital GTM optimization & performance function. On the RevOps Capital side, you will operate as the GTM performance “control tower,” driving forecasting, KPI frameworks, quota and coverage analytics, and weekly/monthly/quarterly business reviews that translate data into clear recommendations on investment, productivity, and commercial optimization. Partnering closely with RevOps, Finance, GTM, Legal, Enablement, and Information Systems leadership, you will ensure that every dollar we deploy in commissions and Capital programs is intentional, measurable, and focused on accelerating sustainable revenue growth and seller/partner performance globally.

Own the global design, governance, and continuous improvement of sales and partner commission frameworks, using deep quantitative analysis, scenario modeling, and performance data to ensure incentives are simple, scalable, and tightly aligned with growth and profitability goals. drive the transition from manual processes to scalable systems and tools, embedding robust controls, automation, and data quality. Turn commission and performance data into actionable insights for GTM leaders, highlighting behavioral trends, risks, and opportunities; own monthly executive readouts and presentations, delivering clear narratives and recommendations grounded in data.

Stakeholder management & change leadership: Act as the primary RevOps point of contact for Sales, Partnerships, Finance, Legal, and IS on incentive topics; lead cross-functional changes to plan design, tooling, and processes, managing communication, enablement, and adoption across regions and teams. Manage, coach, and develop Sales and Partner Commissions Analysts, setting clear priorities, KPIs, and quality standards while fostering a high-performance, detail-oriented culture focused on accuracy, accountability, insights, and continuous improvement. Part 2 – RevOps Capital (Planning, Reporting & Performance) Lead the end-to-end forecasting and reforecasting cadence for the Capital business (EOM, EOQ, EOY), refining assumptions with GTM and Finance based on macro trends, pipeline quality, and performance.

Drive quota‑setting, coverage, and capacity models for Capital GTM roles, providing data‑backed recommendations that align with company targets, TAM, and productivity benchmarks. Performance cadence (WBR/MBR/QBR): Own the weekly, monthly, and quarterly performance review cadence for Capital, bringing a “control tower” view of pipeline, bookings, portfolio metrics, and rep‑level performance, and turning insights into clear actions with GTM leadership.





KPI frameworks & strategic planning: Define and evolve KPI frameworks to measure Capital health and efficiency across the lifecycle, and translate insights into recommendations on where to invest, optimize, and improve unit economics. Partner with Product, Sales, Marketing, Finance, Risk, and Enablement to align Capital GTM plans and reporting with company priorities

- Team & capability building: Build and mature RevOps Capital analytical capabilities, defining ways of working, tooling, and best practices, while coaching team members to strengthen strategic thinking, business acumen, and influence with senior stakeholders. 4+ years of people management experience leading high-performing analytical teams. ~ Bachelor’s degree in Business, Finance, Accounting or related field
- Hands‑on experience with forecasting, planning, and performance management in partnership with Finance and GTM leadership. ~ Highly analytical, process‑oriented, and detail‑focused, with experience using systems/tools (commission platforms, CRM, BI) to scale operations. ~ Excellent communication and executive presence, with a track record of presenting insights and recommendations to senior leadership
- As a global company with employees and clients outside of Quebec, fluency in English as a working language is required for this position You’re comfortable deep in spreadsheets, models, and dashboards, turning complex performance and commission data into transparent, actionable insights. You can zoom out to design scalable frameworks for incentives, forecasting, and performance management, while staying close enough to the details to spot risks and edge cases. You can explain complex commission logic, trade‑offs, and Capital performance insights to executives and front‑line teams in simple, compelling language. You’re skilled at driving adoption of new plans, tools, and processes across GTM, Finance, Legal, and IS, building buy‑in rather than just enforcing rules. You care about accuracy and control, but you also move fast—constantly looking for ways to streamline, automate, and improve how the work gets done. You enjoy coaching analytical talent, setting clear expectations, giving feedback, and building a high‑performance culture grounded in ownership and accountability.



A flexible work environment that empowers you to do your best work A culture that celebrates performance Flexible paid time off and remote work policies Equity options, because this is your company too Contributions to your pension plan. Training opportunities to grow your skills and career Time off to volunteer and give back to your community Interest groups, employee led networks, social committees to sponsored sports teams Computer purchase program to get your personal Macbook Enhanced parental leave to support growing families We invest in you with continuous learning opportunities, global mobility and benefits designed to support you—all within a driven, diverse and inclusive team that’s passionate about empowering our communities Studies show that gender-coded words significantly reduce the number of women applying. ONLY IF CRIMINAL CHECK APPLIES || Please note that we ask applicants to disclose any criminal convictions, and we conduct criminal record checks as part of our hiring process for this role. At Lightspeed, we carefully consider a wide range of factors when determining compensation, including your skill set, qualifications, experience, and market data. These considerations can cause your compensation to vary. We reasonably expect the total compensation for this position to be in the range of $120,000 TO $140,000 CAD . Lightspeed also provides a variety of employee benefits including, but not limited to, medical, dental, wellness, life and disability insurance, RRSP plan and match, paid parental leave top‑up, and paid time off. Lightspeed uses artificial intelligence–enabled tools to support certain aspects of the recruitment process
- Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs. Powering the businesses that are the backbone of the global economy, Lightspeed's one‑stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks. With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

📌 Senior Manager, Performance Management Operations (Toronto)
🏢 Lightspeed Commerce
📍 Toronto