Join the team as a Service Coordinator and facilitate seamless communication among customers, service technicians, and sales. Focus on managing post-sale activities to enhance customer satisfaction through effective service request management. This role requires a service-minded individual skilled in coordination and dispatching within the construction or home improvement industry.

Your expertise will ensure technicians are efficiently scheduled and customers are well-informed. Proficiency in CRM systems and digital tools is vital to streamline processes and oversee warranty claims accurately. Key Responsibilities:

- Manage daily calendars and dispatch service technicians
- Communicate updates to customers regarding service inquiries




- Identify and order parts needed for repairs
- Ensure accuracy of work orders in the CRM system
- Track warranty claims accurately with manufacturers

Requirements:

- 1-3 years in a customer service or coordination role
- Familiarity with window and door products and their components
- Excellent organizational and time-management skills
- Digital fluency in CRM and scheduling software
- Solid communication skills for all stakeholder interaction

Drive customer service excellence by managing the complete lifecycle of service requests.

📌 Service Coordinator for Customer Satisfaction (Bracebridge)
🏢 Muskokawindowanddoor
📍 Bracebridge