Elevate customer engagement as a Customer Experience Leader at Indigo, combining leadership and customer insights to enrich book lovers' experiences. This role fosters high performance and engagement in both digital and physical spaces.

Indigo seeks a Customer Experience Leader to drive exceptional customer service in a high-performance environment. You will be responsible for executing customer programs while coaching employees to embody the brand's values. Key skills include customer service execution, team development, and data-driven strategies to optimize customer experiences.

Key Responsibilities:
• Lead customer experience priorities to enhance service
• Coach and develop team members on best practices




• Execute daily communication and sales performance routines
• Support omni-channel execution and customer issue resolution
• Maintain compliance with operational standards

Requirements:
• 1-3 years leadership experience in retail
• Proven track record of executing customer programs
• Robust understanding of retail operations and compliance
• Effective communication and organizational skills
• Passion for Indigo's mission and values

Be the driving force behind Indigo's commitment to elevate customer experiences across all channels.
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📌 Customer Experience Leader at Indigo (Alberta)
🏢 Indigo
📍 Alberta