Join Broadway Refrigeration & Air Conditioning as a full-time Dispatcher in Burnaby, BC. Utilize your exceptional communication skills to manage scheduling and ensure customer satisfaction in our mechanical services department.

As part of a growing team, you will take on a multifaceted role that involves triaging service calls, prioritizing work, and coordinating technician schedules. Your proactive communication with customers will ensure they stay informed throughout their service experience. The position requires a detail-oriented approach to maintain accuracy in work orders and compliance with safety regulations.

Key Responsibilities:
• Triage and prioritize incoming service requests
• Schedule technicians to maximize operational efficiency




• Coordinate necessary tools and parts for service calls
• Communicate timely ETAs and status updates to customers
• Support safety procedures and compliance checks

Requirements:
• At least 2 years' experience in dispatch or scheduling
• Robust multitasking and time management abilities
• Excellent customer communication skills
• Proficient in dispatch software and Microsoft 365
• Knowledge of Metro Vancouver's geographical layout

Your skills are vital to our customer-first approach at Broadway.
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📌 Full-Time HVAC Dispatcher at Broadway (British Columbia)
🏢 Broadway Refrigeration & Air Conditioning Co.
📍 British Columbia