Join Beanfield as a Tier 2 Technical Support Representative, where your expertise in network troubleshooting makes a difference. Support our commercial customers with advanced technical solutions in a collaborative, creative environment.

As part of the technical support team, you will report to the Tier 2 Manager, focusing on troubleshooting various network infrastructures. Your role encompasses supporting services including DWDM, private lines, and Voice over IP, while also addressing LAN issues and WIFI configurations. Collaborating with Tier 1 reps and product teams, you'll escalate customer concerns effectively to ensure top-quality service delivery.

Key Responsibilities:
• Troubleshoot customer network infrastructures effectively
• Support services including DWDM and Voice over IP




• Identify trends for network escalation issues
• Assist Tier 1 reps for seamless customer support
• Maintain up-to-date knowledge of industry practices

Requirements:
• In-depth knowledge of OSI model and TCP/IP
• Understanding of GPON, DHCP, and static assignments
• Bilingual in French and English is an asset
• Availability for 24/7 shifts required
• Experience with Layer 2 switching concepts

Utilize your technical skills to enhance Beanfield’s community connections and thrive in this dynamic role.
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📌 Tier 2 Technical Support Representative (Ontario)
🏢 Beanfield
📍 Ontario