Lead customer experience transformations as the Customer Experience Leader at Indigo. Drive customer loyalty and retention through effective team coaching and strategic initiatives.

In this leadership role, you will oversee the implementation of the Indigo Experience, supporting your team in delivering outstanding customer service. You will utilize insights to refine practices, enhance team capabilities, and foster a high-performance environment. Your leadership will play a crucial role in aligning customer initiatives with business objectives, ensuring every team member contributes positively to customer satisfaction.

Key Responsibilities:
• Execute customer service initiatives using sales insights
• Lead team coaching to improve customer interactions




• Facilitate daily communication on promotional activities
• Manage omni-channel operations for customer consistency
• Ensure compliance with cash handling and safety standards

Requirements:
• 1-3 years in a leadership role within retail environments
• Experience in executing customer-focused programs
• Knowledge of retail operations and cash management
• Robust organizational skills to prioritize tasks
• Proven ability to inspire and develop employees

Guide your team in creating exceptional customer experiences at Indigo.
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📌 Indigo's Customer Experience Director (Alberta)
🏢 indigobooksmusic
📍 Alberta