Join EDC as a Senior Developer specializing in ServiceNow CSM, focusing on solutions that streamline operations and enhance user experiences. Enjoy flexibility with our hybrid working arrangement. We seek a Senior Developer to contribute to EDC’s mission in delivering exceptional digital services.

This senior engineering role requires hands-on development, leading complex projects, and guiding the team to refine workflows. Collaborate with product teams to translate business needs into effective technical solutions. Key Responsibilities:

- Lead design and implementation of CSM solutions
- Collaborate with technical teams to ensure project success
- Develop workflows and integrations to enhance customer service
- Mentor junior developers in best practices and standards
- Oversee troubleshooting and quality assurance processes

Requirements:

- University degree in a relevant field
- At least 7 years of experience in software development
- 5+ years of hands-on ServiceNow CSM implementation
- Robust background in Agile and enterprise solutions
- Ability to work under pressure and solve complex problems

Leverage your development skills at EDC to enhance service delivery and implement best practices.

📌 ServiceNow CSM Senior Developer Role (Calgary)
🏢 Export Development Canada | Exportation et développement Canada
📍 Calgary