Become an integral part of Canada Life as an IT Business Systems Analyst. Focus on resolving critical application issues, enhancing operational efficiency, and driving successful outcomes across various technology teams.

In this permanent full-time role, you will leverage your analytical skills to tackle recurring incidents and operational challenges. Collaborate with Application Support, Engineering, and Vendor teams to ensure secure enterprise applications. Your efforts will help improve service reliability and drive automation initiatives.

Key Responsibilities:
• Investigate recurring incidents and service degradation trends
• Perform root cause analysis on operational issues
• Drive cross-team accountability for corrective action




• Track and report on problem records and remediation plans
• Recommend improvements to eliminate repeat incidents

Requirements:
• 5+ years in Business Analysis or Application Support
• Strong problem-solving and analytical skills
• Experience with Salesforce and ITSM platforms
• Ability to create and analyze operational reporting
• Proven expertise in automation using low-code solutions

Utilize your expertise in systems analysis, problem resolution, and operational excellence to further enhance Canada Life's service landscape.
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📌 IT Business Systems Analyst at Canada Life (Ontario)
🏢 Canada Life
📍 Ontario