Join MCI’s team in Sydney, NS, as a Customer Service Agent and engage customers through both inbound and outbound calls. This role is vital for enhancing client relationships.

As a Customer Service Agent at MCI, you will navigate inquiries and assist customers with their needs across various industries. The position involves making outbound calls, ensuring call resolutions, and fostering customer satisfaction. We value candidates who thrive in dynamic environments and are eager to assist customers with their queries.

Key Responsibilities:
• Provide timely and skilled customer support via calls
• Resolve customer issues on the first try for satisfaction
• Coordinate with other departments to address inquiries
• Accurately document all interactions and claims
• Participate in ongoing training to improve service skills

Requirements:
• Must have a high school diploma or equivalent
• Strong oral and written communication skills
• Familiarity with Microsoft Office applications
• Type swiftly—20+ words per minute
• Must be at least 18 years old

Become part of MCI's commitment to outstanding customer experiences in Sydney, NS.
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📌 MCI Sydney Customer Service Agent (Nova Scotia)
🏢 MCI
📍 Nova Scotia