Support global scientists with RBR as a Technical Support Representative. Utilize your expertise in oceanographic instruments to resolve technical inquiries and enhance customer experience.

In this role, you will be part of the proactive Technical Support team dedicated to assisting engineers and researchers worldwide. Ideal candidates have a Bachelor’s degree in Science or Engineering and possess strong communication and problem-solving skills to troubleshoot diverse technical issues. Collaborate closely across R&D;, Production, and Sales teams while developing resources that elevate customer satisfaction.

Key Responsibilities:
• Provide technical support via email, phone, and video
• Coordinate Return Merchandise Authorizations efficiently
• Develop user manuals and technical resources




• Collaborate to troubleshoot instruments with cross-functional teams
• Build comprehensive knowledge of RBR products

Requirements:
• Bachelor’s degree in Science, Engineering, or related field
• Customer support or technical experience preferred
• Robust verbal and written communication skills
• Proven analytical and documentation skills
• Ability to troubleshoot scientific instruments

In this impactful role, your problem-solving abilities will support scientific advancements at RBR, enhancing ocean research worldwide.
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📌 Technical Support Representative at RBR (Quebec City)
🏢 RBR
📍 Quebec City