Specialty Referral Coordinator - Internal Applicants Only Specialty Referral Coordinator - Internal Applicants Only Sherwood Park and Fort Saskatchewan, AlbertaPermanent, Part-time 0.8 FTE$23.18–$29.36 per hour, based on experience Job Summary Sherwood Park-Strathcona County Primary Care Network (SPPCN) is seeking a Specialty Referral Coordinator to manage and coordinate specialty referrals from SPPCN physicians, helping patients access specialist care efficiently and effectively. This role supports the referral process by ensuring referral information is complete and accurate, liaising with physician and specialist offices, maintaining confidential medical records, and entering referral and status information in the appropriate Electronic Medical Records (EMR). The successful candidate will demonstrate strong attention to detail, excellent communication and organizational skills, and a commitment to patient-centered, confidential, and professional service. What We Offer
Permanent, Part-Time position
Competitive hourly compensation
Extended health and dental benefits
9% RRSP matching program
Paid vacation and sick leave
Health & Wellness Spending Account
Employee and Family Assistance Program
Professional development funding and paid education time
Collaborative and supportive team environment
Responsibilities As a dedicated member of the Specialty Referral teamyou will be responsible for but are not limited to the following: Advocate for the patient to assist the PCN Physicians in ensuring patients navigate through the health care system as efficiently as possible when accessing specialists.
Develop effective linkages with Specialist offices and various community health resources to effectively manage patients requiring treatment and referral.
Ensure referral forms are comprehensive as per the guidelines/requirements of the individual specialist and specialty clinic, this may include:



Discuss patient status with physicians and/or physician office staff
Gather information and relay appointment details to patients via telephone
Retrieve required lab and diagnostic results from netCARE and facilities administering diagnostics

Enter referrals (i.e. “indexing”) and status information in the appropriate Electronic Medical Records (EMR), including ensuring accurate information is entered
Maintain confidential medical files and records
Represent the PCN physicians and the PCN in a professional manner at all times
Excellent communication skills required, will act as liaison for internal and external stakeholder
Responsible for ensuring that all statistical data is entered into the EMR for all programs and assist in generating statistical reporting as required
This role will be responsible to ensure accuracy of the data entry supporting the PCN’s Health Outcome Indicators
Skills and Abilities Attention to detail is paramount
Excellent computer skills
Flexibility in approach to work in a constantly changing environment
Excellent listening and people skills are required for this position
Must be a team player and be able to provide effective communication both verbally and in writing
Ability to manage multiple tasks
Strong organizational skills
Considerable knowledge of health care resources and models of patient care with emphasis on interdisciplinary team approaches




Ability to deal compassionately and effectively with difficult behaviours sometimes exhibited by patients in distress
All other tasks required for the smooth and efficient running of the office
Attributes and Competencies Enthusiastic and positive, can-do attitude
Able and willing, in an unstructured environment, to be versatile, creative and juggle numerous competing priorities
Ability to act ethically, responsibly and be accountable for actions
Ability to respect other views/opinions
Ability to have difficult conversations and be comfortable asking questions.
Exceptional understanding of and appreciation for confidentiality and privacy
Ability to identify sensitive information
Education & Experience Office Administration certificate from a recognized educational institution and a minimum of 5 years of health related experience
Medical terminology
Working knowledge of EMR and NetCARE
Experience dealing with confidential information
Additional Requirements Current Criminal Record Check and Vulnerable Sector Check satisfactory to the organization.
Valid Alberta driver’s license.
Access to reliable transportation, as occasional travel may be required.
About SPPCN Sherwood Park-Strathcona County Primary Care Network works with physicians and healthcare professionals to provide coordinated, accessible, and patient-centered primary care services. Our team is committed to supporting healthier communities through collaboration, innovation, and exceptional care. DISCLAIMER This job description indicates representative responsibilities and specifications of the position only and should not be considered to necessarily represent all responsibilities and specifications of the position. The incumbent may perform other duties as assigned, which are not specified in this description. A review and update of this job description will take place at the yearly performance review.
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📌 Specialty Referral Coordinator - Internal Applicants Only (Alberta)
🏢 Sherwood Park
📍 Alberta