Join Progyny as a Member Care Specialist, working remotely to support fertility and family-forming journeys. Provide personalized assistance while operating within a 20-hour workweek across Canada.

This 12-month fixed-term position is open to proactive and empathetic individuals with exceptional communication skills. You will help members navigate their unique fertility experiences, offering detailed guidance and concierge-level support throughout their journey. Your passion for assisting others in sensitive situations will shine in this role.

Key Responsibilities:
• Conduct 1:1 video consultations educating members on fertility topics
• Assist in selecting appropriate fertility clinics and providers
• Address member inquiries with tailored solutions




• Research country-specific legislation and medical practices
• Update knowledge databases with relevant healthcare information

Requirements:
• Exceptional customer service and communication skills
• High emotional intelligence and empathy for sensitive situations
• Solid organizational abilities and attention to detail
• Ability to adapt and learn in the fertility landscape
• Interest in supporting diverse backgrounds

Contribute to Progyny's mission of accessible fertility care while providing indispensable support to our members.
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📌 Fertility Care Specialist - Progyny Canada (Manitoba)
🏢 Progyny Global
📍 Manitoba