Senior Project Manager / Leader – ServiceNow / ITSM

We are seeking a

Senior Project Manager / Leader with strong ServiceNow and IT Service Management (ITSM) experience

to support ITSM transformation and enterprise technology initiatives within a complex environment.

Must-Have Skills & Experience

7+ years of experience

delivering or consulting on IT Service Management (ITSM) solutions in large enterprise environments.

5+ years of hands‑on ServiceNow experience , including configuration, customization, administration, and implementation of ITSM modules.

Experience assessing

current‑state ITSM processes

and developing future‑state operating models, governance frameworks, process improvements, and service management best practices.

Robust experience with

ServiceNow integrations and APIs , including integration with

CMDB, Change Management, SPM, DevOps tools, CI/CD pipelines, and enterprise systems .

Experience establishing and supporting

enterprise release governance , including release planning,



scheduling, release calendars, risk/dependency management, deployment coordination, and post‑release reviews.

Experience facilitating

stakeholder workshops, business process reviews, requirements gathering, and ServiceNow solution design .

Strong knowledge of enterprise technology environments including

cloud, networks, applications, cybersecurity, telecommunications, collaboration platforms, and information management .

Experience creating

training materials, user guides, operational procedures, knowledge‑transfer sessions, and support documentation .

Excellent communication, facilitation, stakeholder management, and collaboration skills.

Ability to work independently and effectively with cross‑functional teams.

Certification

ServiceNow Certified System Administrator (CSA) – Required

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📌 Project Manager/Leader Senior (Toronto)
🏢 TechDoQuest
📍 Toronto