Join CIBC's Personal and Business Banking Team as a Customer Experience Specialist in Southampton. Use your financial knowledge to assist clients and enhance their banking journeys every day.
This full-time Client Service Representative role focuses on client engagement, problem-solving, and technology application within the agile environment of the banking centre. You’ll be the initial contact for customers, assisting in transactions and ensuring a personalized experience. Availability during evenings and weekends is vital as you provide services across various centres.
Key Responsibilities:
• Assist clients in navigating financial products and services
• Educate customers on utilizing mobile banking tools
• Resolve issues while prioritizing client experiences
• Connect clients to specialized CIBC team members
• Maintain engagement and foster client relationships
Requirements:
• Proven client service skills
• Experience in financial products and services
• Excellent communication and problem-solving abilities
• Flexibility for evening and weekend shifts
• Full-time on-site availability required
Leverage your skills to create successful client interactions and help CIBC clients navigate their financial goals.
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