MCI is hiring Call Center Agents in Sydney, NS to focus on providing excellent customer support through inbound and outbound communications. Empower clients while enhancing your career in a agile environment.

In this role, you'll facilitate customer interactions, ensure their inquiries are resolved, and make sales calls to up-sell products. Ideal candidates are solution-oriented individuals capable of handling varying customer requests for prominent brands. MCI invests in your professional development with ongoing training and growth opportunities.

Key Responsibilities:
• Manage customer contacts with professionalism and courtesy
• Achieve first-call resolutions through thorough problem assessment




• Record and process claims efficiently in required systems
• Collaborate with departments to resolve customer issues
• Update and review training materials regularly

Requirements:
• Must be 18 years or older
• High school diploma or equivalent required
• Solid writing and verbal communication skills
• Basic understanding of Microsoft Office
• Customer service skills with a focus on empathy and resolution

Leverage your skills at MCI, fostering customer satisfaction and building a rewarding career in Sydney, NS.
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📌 Customer Support Agent at MCI (Nova Scotia)
🏢 MCI
📍 Nova Scotia