Lead the Retail Segmentation Program at Scotiabank in Toronto, Canada. This role drives business design and execution for enhanced client and employee experiences.

Scotiabank is seeking a Director to transform segmentation strategies into actionable plans for Canadian Banking. With a focus on operational requirements and governance, this position collaborates across teams to ensure effective implementation of segment journeys. You will actively work with senior stakeholders and cross-functional partners to enhance client experiences and achieve measurable business outcomes.

Key Responsibilities:
• Lead detailed business design for Retail Segmentation
• Manage execution roadmaps for segment priorities
• Oversee design optimization of client journeys




• Shape business recommendations for implementation decisions
• Coordinate inputs for prioritizing segmentation initiatives

Requirements:
• Bachelor’s degree in business or related field
• 10+ years’ experience in retail banking or financial services
• Robust understanding of client experience and servicing
• Proven experience in product ownership and execution
• Excellent communication skills for executive updates

Utilize your strategic insight and leadership in shaping successful client journeys at Scotiabank.
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📌 Director of Retail Segmentation at Scotiabank (Ontario)
🏢 Scotiabank
📍 Ontario