Join HCLTech in Toronto as a ServiceNow Tower Lead, focusing on IT service management and operational efficiency through automation tools. Drive strategic implementation of ITIL best practices to enhance service delivery.

The Tower Lead role is vital for ensuring compliance with agreed SLAs while managing operational excellence. Your expertise in ServiceNow and ITIL will enhance customer satisfaction through continuous improvement initiatives. Collaborate with teams to deliver innovative solutions while maintaining high-quality code and responding to client needs promptly.

Key Responsibilities:
• Drive tower-level efficiency and effectiveness using ITIL best practices
• Ensure compliance with SLAs, maintaining operational excellence
• Validate reports and maintain operational hygiene using ServiceNow tools




• Enhance service delivery through innovative frameworks and initiatives
• Lead implementation of the Profit Improvement Plan leveraging automation

Requirements:
• In-depth ServiceNow functional consulting expertise
• Robust knowledge of ITIL and ITSM frameworks
• Excellent problem-solving and escalation management skills
• Strong communication and interpersonal abilities
• ITIL certification recommended; ServiceNow certification valuable

Take the lead in operational efficiency and client satisfaction at HCLTech in Toronto.
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📌 ServiceNow Tower Lead at HCLTech (Ontario)
🏢 HCL Technologies
📍 Ontario