Are you passionate about creating seamless customer journeys and turning every interaction into an opportunity to build lasting relationships? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.

What You Will Be Doing
As a key part of the Customer Experience team, you'll create impact by Shaping how customers perceive and interact with Grundfos by identifying pain points, streamlining processes, and championing the voice of the customer across the organization.

Analyze customer feedback, satisfaction data, and journey maps to identify improvement opportunities and drive actionable insights

Coordinate cross-functional initiatives to resolve customer pain points and enhance the overall experience

Develop and maintain customer experience metrics, dashboards, and reporting to track performance against KPIs

Serve as the voice of the customer internally, advocating for customer‑centric decisions across teams

Support the design and implementation of new processes, tools, and communication strategies that elevate customer satisfaction

What Makes You a Great Fit
Above all, you are a customer‑centric professional with strong analytical skills, a talent for cross‑functional collaboration, and a genuine drive to improve every touchpoint in the customer journey. We would also imagine that you have:

3+ years of experience in customer experience, customer success, or a related customer‑facing role

Solid analytical skills with experience using CRM platforms (e.g., "Salesforce") and customer feedback tools





Excellent communication and stakeholder management skills across multiple organizational levels

Bachelor's degree in Business, Marketing, Communications, or a related field

It is a plus if you also:

Experience with customer journey mapping methodologies and CX frameworks such as NPS, CSAT, or CES

Background in B2B or industrial/manufacturing environments

Familiarity with data visualization tools such as Power BI or Tableau

Why you will love working here
We care! Day to day, you can look forward to:

A working environment built around your needs, with flexible hours, home working opportunities and parental support.

Annual bonuses, health insurance and a strong focus on well‑being activities.

Three days' additional paid leave for volunteering in your community.

Access to on‑demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.

We are inclusive! Celebrating and valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds.

To get to know us better, follow us on LinkedIn or visit grundfos.com

The salary range for this position is $ 73,000.00 - $102,400.00. Individual pay will be determined based on market location and the candidate’s profile. The range listed is just one component of the total compensation and benefits package for employees. Total compensation includes paid time off, paid holidays, merit increases, bonuses, and employee stock purchase programs, etc. The salary rates are benchmarked and reflect the target for new hire salaries for the position in this region.

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📌 Customer Success Specialist (Ontario)
🏢 Grundfos
📍 Ontario