The Role As a Strata Insurance Account Manager , you’ll be atrusted partner to property managers and strata councils, helping them navigatethe unique complexities of strata insurance with confidence. You’ll manageclient relationships, lead renewal and policy processes, coordinate withinsurers and underwriters, and ensure clients receive proactive, consistent,5-star service.
Your ability to understand risk, explain coverage clearly,and stay ahead of deadlines will help protect what matters most to our clientswhile supporting the continued success of our Strata team.
Who You Are
Client-focusedand relationship-driven — you build trust and enjoy becoming a valuedpartner to your clients
Confidentand professional — you communicate clearly and are comfortable guidingclients through complex insurance decisions
Organizedand detail-oriented — you take pride in accuracy, documentation, andfollowing through on commitments
Proactiveand dependable — you anticipate needs, stay ahead of renewals, andkeep work moving
Solutions-oriented — you look for practical ways to protect clients and overcome challenges
Calmunder pressure — you remain steady and focused when managing complexor time-sensitive issues
Collaborativeand team-oriented — you work closely with Account Executives,colleagues, and underwriters to achieve shared success
Adaptableand curious — you stay current with market changes, strata trends, andevolving client needs
What You’ll Be Responsible For
Build Strong Client Relationships
Buildstrong, professional relationships with property managers and stratacouncils through responsive, proactive service
Respondto client inquiries and provide clear guidance on coverages, limits,deductibles, exclusions, and key exposures
Helpclients understand their insurance options and make confident, informeddecisions
Reachout proactively before renewal to understand changes, discuss increases,and identify potential coverage needs
Ensureclient coverage remains accurate and help identify and prevent potentialgaps
Developa strong understanding of each client’s business, property, and uniquestrata exposures
Manage Policies & Renewals
Managenew business, renewals, endorsements, cancellations,



and policy changes inaccordance with Schill procedures
Preparesubmissions, proposals, binders, invoices, certificates, endorsements, andclient correspondence
Reviewpolicy wordings and quotations to confirm accuracy and alignment withclient needs
Comparequotations and identify restrictions, exclusions, coverage limitations,and other important considerations
Reviewexpiry lists well in advance and gather the information required forrenewal and remarketing
Maintaincomplete and accurate documentation in Epic for all client, insurer, andunderwriting interactions
Trackoutstanding activities and follow up proactively to ensure deadlines andservice standards are met
Work with Underwriters & Insurance Markets
Frontline-underwritenew and renewal business in accordance with insurer guidelines and Schillstandards
Preparecomplete and accurate submissions and ensure underwriting information isprovided in a timely manner
Obtainadditional information requested by underwriters and assist clients withcompleting applications
Buildstrong working relationships with underwriters and insurance markets
Staycurrent on market appetite, strata trends, coverage changes, and industrydevelopments
Coordinateremarketing activities and work with markets to secure appropriatecoverage for clients
Support the Team & Grow the Business
Partnerclosely with Account Executives to effectively service and grow the Stratabook of business
Identifyrelevant coverage needs and rounding opportunities and coordinate with theAccount Executive as appropriate
Supportcolleagues during high-volume periods or absences
Contributeto a positive, accountable, and collaborative team environment
Maintainhigh standards for documentation, workflow, client service, andfollow-through
What You Bring
Must-Haves




Level1 General Insurance License
3-5 year experience working in Property Insurance
Excellentcommunication and interpersonal skills
Strongorganizational and time management abilities
Highattention to detail and accuracy
Abilityto manage multiple priorities and meet deadlines
Strongjudgement and problem-solving skills
Abilityto communicate insurance concepts and coverage information clearly toclients
Abilityto handle confidential client information with discretion
Nice-to-Haves
Level2 General Insurance License
Experienceworking with strata insurance products and markets
Experienceworking with property managers and/or strata councils
Workingknowledge of strata risk exposures, coverage requirements, and policywordings
Experiencewith frontline underwriting and insurer submission guidelines
Proficiencywith Epic and insurer portals
CommercialLines insurance experience
Experiencemanaging a book of business or client portfolio
About Us
At Schill Insurance, we’ve grown from a small, one-personoffice into a trusted brokerage with multiple locations across BritishColumbia. While we’re part of a larger national network, we’ve stayed true toour roots as a family-operated business that values people first.
Our culture is built on curiosity, collaboration, andcontinuous growth. We invest in our team through coaching, training, anddevelopment opportunities—because when our people succeed, so do our clients.
Why Join Schill Insurance?
Competitivesalary and comprehensive benefits package
Extendedhealth, dental, vision care, and RRSP matching
Paideducation, licensing, and career development
Supportive,team-oriented work environment
Opportunitiesfor career growth and advancement
Work-lifebalance with consistent scheduling and no Sunday shifts
Threeweeks (15 days) of vacation to start
Threepaid “You” days per year (volunteer day, personal day, and your birthdayoff with pay)
$600annual wellness spending account
As part of our hiring process, successful candidates mustconsent to a background/credit check and employment verification screeningbefore starting employment.

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📌 Strata Insurance Account Manager (British Columbia)
🏢 Schill Insurance Brokers
📍 British Columbia