Join CPKC as a Customer Service Specialist in Winnipeg, Manitoba, and play a key role in enhancing customer satisfaction. This position demands robust communication and coordination skills in a fast-paced railroad environment.
In the 24/7 Network Service Center, the Customer Service Specialist bridges gaps between customers and operations. You will handle inquiries, coordinate service resolutions, and ensure that customers receive accurate, timely information. Being detail-oriented and responsive is essential for achieving service excellence.
Key Responsibilities:
• Address customer inquiries related to shipments and services
• Communicate updates on operational impacts and delays
• Resolve customer issues, providing full ownership of concerns
• Support onboarding activities and information sharing
• Maintain accurate documentation of interactions and requests
Requirements:
• High school diploma; relevant post-secondary education preferable
• Experience in transportation or customer service essential
• Solid organizational and multitasking abilities
• Calm and solution-focused under pressure
• English fluency required; bilingual skills are advantageous
Elevate service delivery and contribute to CPKC's mission through customer-focused interactions.
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📌 CPKC Customer Service Specialist (Manitoba)
🏢 CPKC
📍 Manitoba