CompanyDescription
Vialtois a market leader in global mobility services. Our purpose is to ‘Connect the world’.We are unique and the only stand-alone global mobility business. This presents a rare opportunity for our clients,stakeholders,and colleagues.

Our teams help companies streamline and effectively manage their global mobility programs in a cost-efficient and compliant manner.Our services focus on providing cross-border compliance and risk assessment for tax, immigration, business travel, rewards and compensation, and remote work.

Working atVialtois about getting the chance to be part of a global and dynamic team. Globally,Vialtohas over8200staff in over150 countriesand territoriesaround the world and continues to grow. You will work with clients from a range of industries and different geographical locations. We believe in connecting the world and supporting our colleagues to do the same in their careers by undertaking assignments and opportunities globally that broaden their skills andultimately benefitour clients.

Vialtois unstoppable when we work together in a culture of belonging, where everyone can thrive. We encourage employees to bring their trueselfand share their unique talents andexpertiseto positivelyimpactthe communities we serve.

To learn more about what we do, tune in to our podcast On the Move to hear expert insights on issues affecting global mobility, and read about the latest news in the industry. You can also follow us on LinkedInand Instagram.

Job Description

Act as the first point of contact for Canadian and US tax clients, fronting client queries via email and phone.

Act as a key liaison between the VVN and the local office to coordinate deadlines and the status of files.

Schedule consultations with tax staff across Vialto Partner offices

Triage incoming emails and phone calls from clients; utilize knowledge from training and provided templates to respond to inquiries.





Escalate inquiries up to the Vialto Partners local office team as required.

Run reports on the status of services offered to the client, ensure service level agreements are met, monitor and send reminders as required.

Connect with government agencies and/or foreign offices (i.e. coordinate with foreign offices to obtain copies of foreign tax returns for foreign tax credit purposes, CRA, etc.)

Supporting other VVN Canada team members with administrative functions such as filing, document assembly, scanning, and photocopying of additional documents, mailing and couriering documents to clients and tax authorities

Qualifications
What you’ll bring to this role

Experience in customer service

Bilingual proficiency in French and English is required.

A strong grasp of technology, including MS office and Google Suite of products.

Effective written and verbal communication skills, ability to communicate and manage expectations with clients.

Demonstrated self-motivation and a desire to take responsibility for personal growth and development.

Ability to work effectively under pressure without compromising professional standards or quality of work.

A demonstrated commitment to valuing differences and working alongside diverse people and Perspectives.

Adaptable in terms of work schedule as services all Canadian time zones and overtime is required.

Additional information

Pleasenotethis is a3-6 monthfull-time contract opportunity, starting from Jan 2027(with the possibility of extension).

Tax Complianceteam members work on a hybrid schedule, in office2-3days per week- (mandatory training in the office)

The customer service team services all Canadian time zones, therefore extended businesshours and overtime will be required during peak periods

Hourly rate range for this position is CAD $22.50-$25.50

We are an equal opportunity employer that does not discriminateon the basis ofany legally protected status.

#J-18808-Ljbffr

📌 Tax Customer Service Specialist (Bilingual) - Fixed Term (Ontario)
🏢 Socket.dev
📍 Ontario