HMS Office Solutions is looking to hire a Counter Attendant / Customer Service Representative

1. Customer Service Excellence

Ability to resolve customer inquiries, complaints, and requests promptly and professionally.

Strong listening skills to understand customer needs and preferences.

2. Communication Skills

Clear, concise, and professional verbal and written communication.

Persuasive skills for upselling and cross-selling products and services.

3. Relationship Management

Building long-term relationships with customers by delivering personalized experiences.

Maintaining regular follow-ups to ensure customer satisfaction.

4. Problem-Solving

Analyzing customer challenges and providing effective solutions.

Resolving conflicts with diplomacy and tact.

5. Sales and Negotiation

Knowledge of products to recommend tailored solutions.

Negotiation skills to secure deals and retain customers.

Technical Skills:

6. CRM Software Proficiency

Experience with customer relationship management tools (e.g., Salesforce, HubSpot).

Ability to track customer interactions and manage a sales pipeline effectively.

7. Data Analysis

Understanding customer data to identify trends and opportunities.

Using analytics to measure and improve customer satisfaction and retention.

8. Technology Savviness

Familiarity with POS systems, inventory management, and digital marketing tools.

Adaptability to current technologies for automating processes.





Interpersonal Skills:

9. Empathy and Patience

Ability to relate to customers and address their concerns thoughtfully.

Remaining calm under pressure and managing difficult interactions with patience.

10. Team Collaboration

Working closely with sales, marketing, and fulfillment teams to align strategies.

Sharing customer insights to improve service and product offerings.

Leadership and Management:

11. Organizational Skills

Managing multiple accounts and projects simultaneously.

Prioritizing tasks to meet deadlines and customer expectations.

12. Strategic Thinking

Developing customer loyalty programs and retention strategies.

Identifying opportunities to enhance the customer experience.

Product Knowledge:

13. Industry Expertise

In-depth knowledge of office supplies, furniture, and solutions.

Staying updated on trends and innovations in the office supply industry.

Adaptability:

14. Flexibility and Resilience

Adjusting approaches to meet the unique needs of each customer.

Remaining resilient in the face of challenges and unexpected issues.

*Salary is negotiable based on experience

Essential Skills:

Computer Use

Problem Solving

Working with Others

Soft Skills:

Critical Thinking

Effective Communication

Honesty

Integrity

Hard Skills:

Customer Relationship Management

Retail Sales

Languages:

English

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📌 Counter Attendant / Customer Service Representative (Newfoundland and Labrador)
🏢 HMS Office Solutions
📍 Newfoundland and Labrador