Join the Operational Analytics & Insights team as a Budgeting and Forecasting Analyst at Canadian Tire Financial Services. Your analytical capabilities will drive operational success across the contact centre.

The Operations Analyst role is pivotal in consistently achieving client experience goals within the contact centre. You will utilize data from multiple sources to inform decisions, produce accurate forecasts, and streamline budgeting processes. Your efforts will have a direct impact on service levels and resource planning.

Key Responsibilities:
• Support managers in meeting budget and service level targets
• Enhance modeling exercises based on contact centre insights
• Develop dashboards for effective performance tracking




• Analyze budget adherence across various business units
• Create staffing forecasts for immediate and future needs

Requirements:
• Degree/diploma in a relevant analytical discipline
• Excellent problem-solving and critical-thinking capabilities
• Intermediate knowledge of database applications
• Proficiency in Excel and Power BI, SQL, and Tableau
• Strong verbal and written communication skills

Contribute your analytical skills to optimize performance within Canadian Tire’s agile contact centre.
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📌 Budgeting and Forecasting Analyst (Ontario)
🏢 Canadiantirecorporation
📍 Ontario