Lead Salesforce support with Fidelity in Toronto, working in a hybrid schedule. As a Manager of Salesforce, you will ensure platform stability and enhance sales effectiveness.
The Manager of Salesforce (Sales Cloud & Service Cloud) will provide end-to-end leadership for Fidelity's Salesforce platform. With over 5 years in CRM delivery, you'll manage a team or vendors for effective operations. Your role includes technical prioritization, service reliability, and compliance with financial services standards.
Key Responsibilities:
• Lead Salesforce platform operations and manage incidents
• Own prioritization and execution for enhancements and projects
• Establish annual roadmap aligned with business goals
• Collaborate with stakeholders to drive platform adoption
• Oversee governance and compliance for platform changes
Requirements:
• Bachelor’s Degree in relevant field or equivalent
• 5+ years CRM platform support in regulated space
• 2+ years in technical leadership or people management
• Understanding of Salesforce CRM and development tools
• Robust customer service orientation
Utilize your leadership skills to ensure Salesforce effectiveness and enhance client service excellence for Fidelity.
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📌 Manager of Salesforce at Fidelity (Ontario)
🏢 Fil
📍 Ontario