Become a vital part of the UBC Investigations Office as a Case Manager. This role focuses on managing sensitive complaint processes while ensuring a trauma-informed approach to communications and case management.

As a Case Manager, you will oversee complaint intake processes, ensuring compliance with UBC’s policies. Key skills include file management, collaboration with campus partners, and handling sensitive information. This position works closely with various offices to create effective case management strategies and requires mature judgment and a nuanced understanding of trauma impacts.

Key Responsibilities:
• Administer complaint intake and management processes
• Review files for investigation jurisdiction and timelines




• Facilitate team-oriented case management with campus partners
• Provide updates to stakeholders during investigations
• Finalize investigation reports and manage documentation

Requirements:
• Experience in case management or investigations
• Strong understanding of policy and law application
• Excellent communication and organizational skills
• Ability to handle sensitive and confidential information
• Trauma-informed approach in interactions

Utilize your expertise in case management to support UBC’s commitment to equity and inclusion.
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📌 Case Manager at UBC Investigations Office (British Columbia)
🏢 UBC
📍 British Columbia