The Senior Manager, Catering is responsible for providing strategic leadership and operational oversight for all catering operations across live entertainment, NHL hockey operations and other events. This role oversees the Catering Manager and catering team, ensuring exceptional service, food quality, operational execution, financial performance, and client satisfaction. The successful candidate must have proven leadership experience managing catering operations within a live entertainment environment. The successful candidate must be available to work regular evenings, weekends, NHL games, and events based on operational requirements.

Responsibilities

Provide overall leadership and direction for catering operations across all events

Oversee, coach, and develop the Catering Manager and catering leadership team

Establish and maintain operational standards, procedures, and service expectations

Provide strategic direction for the planning and execution of catering operations for live entertainment and other events

Oversee staffing strategies, scheduling, training, and team development

Partner with culinary, sales, and events teams to ensure seamless event execution

Build and maintain strong client relationships and support the resolution of complex or escalated client requests

Monitor financial performance, budgets, labour, and operational costs to achieve business objectives

Analyze operational results and implement strategies to improve efficiency, profitability, and guest satisfaction





Ensure compliance with health and safety regulations and company policies and procedures

Lead post-event evaluations and drive continuous improvement based on feedback and operational results

Support proposals, menu development, pricing, and event planning in partnership with sales and culinary teams

Ensure consistent execution of service standards across all catering operations

Comply with all Health and Safety Policies and procedures

Adhere to uniform standards and job-specific standard operating procedures

Other duties as assigned

The Qualifications

Must have proven experience managing catering or hospitality operations in a live entertainment event setting

Experience managing catering or hospitality operations in a sports arena, stadium or high-volume event environment is preferred

Associate's or Bachelor’s degree in Hospitality Management, Culinary Arts or Business Management

Proven experience in catering management or hospitality

Strong leadership skills

Excellent written and verbal communication skills

Ability to manage multiple events and teams simultaneously while meeting deadlines

Knowledge of food safety standards and event planning

Experience with high-volume or luxury catering environments

Excellent organizational and multitasking skills

Strong communication and interpersonal skills

Proficient in Microsoft Office applications

Experience with catering/event planning software (e.g., Tripleseat, Caterease)

Must be available to work flexible schedule including evenings and weekends

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📌 Senior Manager, Catering (Alberta)
🏢 Socket.dev
📍 Alberta